Reference

Terms That Govern Your sattarani Account

These terms set out the rules that apply when you open and use your sattarani account — covering deposits via UPI, Paytm and PhonePe, how your account data…

Applies to all account holdersUPI, Paytm & PhonePe coveredAccess subject to local lawGoverned by these terms aloneUpdated terms take effect on posting
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sattarani Terms That Govern Your sattarani Account
REACH OUR POLICY TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you want to raise a dispute about how a term has been applied to your account, our team is available around the…

Live Chat Open the chat widget from any page on sattarani and connect with a policy team member in real time. Available around the clock so you are never left waiting for a straight answer on any clause.
Email Support Write to us at our support address with your account ID and the specific term you are querying. We aim to send a written response within 24 hours so you have a clear record of the outcome.
Help Centre Our on-site help centre carries plain-language summaries of every major clause in these terms. Browse by topic — account rules, payments, withdrawals — and follow the links to the full clause text.
HOW WE UPHOLD THESE TERMS

Data, Security and Account Conduct Under Our Terms

These terms are only meaningful if they are backed by real practices. Here is how sattarani handles the six areas that matter most to you as an account holder — from how…

Data Handling

Account data you submit at registration — name, contact details, payment identifiers — is stored on secured servers and is used solely for account operation, identity verification and payment processing. We do not sell your data to third parties under any circumstances.

Cookie Policy

We use session and preference cookies to keep your account logged in and to remember your lobby settings. Analytics cookies measure page load performance. You can adjust cookie preferences from the settings panel; blocking functional cookies may affect how your account session behaves.

Account Security

Your account is protected by password authentication and, where you enable it, two-factor verification. We never ask for your password by email or chat. If you suspect unauthorised access, change your password immediately and contact our support team so we can flag the account for review.

Retention Period

We retain account records — including transaction history for UPI, Paytm and PhonePe payments — for the period required by applicable law. Once that retention window closes, records are deleted from active systems and purged from backups on their next scheduled cycle.

Requesting Changes

You may request a correction to any personal data we hold by contacting support with your account ID and the specific field you want updated. We will verify your identity before making any change, and we will confirm the update in writing once it is done.

Term Disputes

If you believe a term has been applied incorrectly to your account — for example, a transaction was flagged in a way that contradicts the payment clause — raise it via live chat or email. We log every dispute and respond with a reasoned written decision referencing the relevant clause.

Answers to Your Terms and Conditions Questions

The questions below cover the clauses that account holders ask about most often — from how updates to these terms are communicated, to what happens if a payment is disputed. If your question is not listed here, our live chat team can point you to the exact clause that applies.

Updated terms take effect the moment the revised version is posted on this page. We aim to notify you by email before significant changes go live, but the posted version is always the binding one from its publication date.

Yes. Every payment method available on sattarani — UPI, Paytm, PhonePe — is covered by these terms. Your payment provider's own terms also apply alongside ours, and in the event of a conflict, our terms govern the account-side of the transaction.

If you do not accept a change to the terms, you should stop using your account and contact support to close it before the update date. Continued use of your account after that date is treated as acceptance of the updated terms.

Send a written request to our support team with your account ID and the specific data categories you want. We will verify your identity and deliver a copy in a readable format within the timeframe required by applicable law.

Account records are retained for the legally required period after closure. Once that period ends, your data is deleted from active systems and removed from backup storage on the next scheduled purge cycle.

Access depends on local law in your specific state or region. We make the platform available where local law permits; it is your responsibility to confirm that accessing online gaming is lawful in your location before opening an account.

Contact our support team via live chat or email with your account ID and the clause you believe was applied incorrectly. Every dispute is logged and we respond with a written decision that references the exact term in question.

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